What time does pickup happen?
Pickup begins at 06:30 a.m. from Cusco hotels, ensuring a comfortable start to your day. If your accommodation is outside the city center, allow some extra time for coordination. Our driver will call ahead to confirm and make sure you’re ready for departure.
Does rainy season change the plan?
Yes, during the rainy season (January–April), pickup is earlier at 04:45 a.m. to reach Ollantaytambo in time for the 07:05 a.m. train. The route and schedule are adjusted for weather conditions, ensuring a safe and smooth trip back to Ollantaytambo after the tour.
Can I choose my train company?
Yes, you can choose between Peru Rail Vistadome, which includes onboard entertainment and panoramic views, or Inca Rail 360, known for extra space and wide windows. Both offer excellent service at the same price — just let us know your preference when booking.
What circuit do I get at Machu Picchu?
Your entry includes Circuit 2A or 2B, depending on availability. Both circuits cover the main temples, terraces, and iconic viewpoints of Machu Picchu. To guarantee your preferred route, we recommend booking early, as spaces are limited.
Is there a guide the whole day?
A certified local guide will meet you in Aguas Calientes and accompany you during a 2-hour guided tour of Machu Picchu. Afterward, you’ll have free time to explore, take photos, or relax. All guides are experts in Inca culture and history.
How physical is the tour?
The tour involves mild walking on uneven stone paths but no steep climbs unless you choose an optional hike. The 2-hour guided visit is suitable for most fitness levels, including families and older travelers.
What if I miss my return train?
If you miss your scheduled train, don’t worry — our team monitors departure times and will assist you in booking the next available train. There may be an additional fee, so contact our local representative immediately for support.
Are meals provided?
Meals are not included, but there are plenty of dining options in Aguas Calientes. We recommend trying organic local dishes, such as quinoa soup or grilled trout. Our team can suggest restaurants to suit your preferences and timing.
Can kids join?
Absolutely! The tour is family-friendly, and children under 11 receive a discounted rate. The gentle pace and fascinating history make it enjoyable for all ages. Remember to bring passports for every traveler, including children.
What’s the group size?
Groups are kept small, with a maximum of 8 people. This allows for personalized guidance, easier coordination, and a more intimate experience without large crowds.
Do I need altitude meds?
The altitude at Machu Picchu is 2,430 meters (7,970 ft) — much lower than Cusco. While altitude medication is optional, staying hydrated and taking it easy are usually enough for most travelers. Consult your doctor if you have concerns.
Is WiFi on the train?
WiFi availability is limited due to the mountainous terrain. You can still use your device for photos or offline music, but it’s best to save your battery for the day’s adventure.
Can I add Sun Gate hike?
Yes, for an additional $55 USD, you can add the Sun Gate (Inti Punku) hike. It’s a 1.5-hour walk offering stunning views of Machu Picchu and the surrounding peaks. Request it during booking to ensure entry availability.
What if staying in Ollantaytambo?
If you’re staying in Ollantaytambo, pickup is at 06:45 a.m. regardless of season. You’ll be taken directly to the train station, making the start of your day simple and convenient.
How to book discounts?
To apply discounts, simply send copies of your student ID or passport at the time of reservation. Our staff will handle the approval process quickly, ensuring your discounted rate is confirmed without delays.
